Frequently Asked Questions

Our trays and stands are intended for light serving and decorative use. Because they are created from vintage materials, we recommend placing food on liners, doilies, parchment, or small plates rather than directly on the surface. This helps preserve the beauty of the piece and ensures safe use.

No. Due to their vintage nature and handcrafted assembly, all pieces must be hand washed only. Dishwashers, soaking, and prolonged exposure to water may weaken adhesives or damage the vintage china.

All of our pieces are made using authentic vintage plates and materials. Gentle signs of age—such as small chips, hairline cracks, or surface wear—are a natural part of their history and character. These details are not considered flaws but rather a reflection of a life well lived and beautifully continued.

Each plate includes a carefully drilled center hole to allow for a secure support system. This is an intentional part of the design and craftsmanship and ensures the stability and longevity of the finished piece. The inside of the hole is not finished and will absorb any moisture that it comes in contact with.

Mostly. Because we curate vintage items and assemble each piece by hand, no two creations are ever exactly alike. Even when plates share similar patterns or colors, each finished piece is truly unique. Except, in the rare occasion, that we are able to procure three sets of plates to make multiples of the same set.

Yes, we gladly accept custom orders when availability allows. If you have plates of your own—perhaps family pieces or sentimental finds—you may inquire about having them transformed into a three-tiered tray or stand.

Custom orders are subject to plate condition, size compatibility, and design feasibility. Please contact us with photos and details to begin the process.

Turnaround times vary depending on availability and design complexity. Estimated timelines will be discussed during the inquiry process. Because each piece is handcrafted, we appreciate your patience and understanding.

You may request preferred styles or color palettes for custom orders; however, availability is limited by the vintage pieces we can source. For ready-made items, what you see is exactly what is available. If you request certain colors, we can put that on our top of the list to look for while we are on the hunt for additional pieces.

Because our pieces are one of a kind, exact restocks are not possible. Occasionally, we may release similar styles or color stories, but each piece will always remain unique.

We take great care in packaging to ensure your piece arrives safely. Items are securely wrapped with protective materials designed for fragile shipments. The sets are disassembled and the support system is wrapped separately, but will be in the same box. It will be up to you to assemble the piece again.

All sales are final. Refunds are issued only if an item arrives broken due to shipping. Clear photos of the damaged item and packaging must be submitted within 48 hours of delivery for review. Please review our policy.

At this time, pieces are only available for pickup. Your pickup date, time and location can be determined by you and our availability, but will be within the same week of purchase.

• Hand wash only with mild soap

• Do not soak or place in the dishwasher

• Dry thoroughly before storing or reassembling

• Handle gently during assembly and use

With proper care, your piece will remain a cherished part of your home for years to come.

You can reach us through the Contact Us page or email us directly at mockingbirdheirloomco@gmail.com. We aim to respond as quickly as possible.